Refund policy

Your satisfaction is important to us. We work hard to ensure every order is delivered in top condition.

Returns:

Due to the nature of our business:

• Perishable items (e.g., fresh produce, frozen foods, meats) are non-returnable and non-refundable.

• Non-perishable items (e.g., packaged goods, dry foods) may be returned within 7 days of receipt, provided they are unopened, unused, and in original condition.

Refunds:

• If an item is eligible for return, we will issue a full refund once we receive and inspect the product.

• Refunds are processed to the original payment method within 5–10 business days.

Damaged or Incorrect Orders:

If your delivery arrives damaged, missing items, or incorrect:

• Notify us within 24 hours of delivery

• Send photos and your order number to alaomafood@gmail.com

We will offer a replacement, partial refund, or store credit depending on the issue.